top of page

Terms & Conditions

Product delivery

When ordering products on the White Swan website, the delivery address is indicated by filling in the order form, choosing Omniva parcel delivery, Omniva courier service for product delivery or by letting us know the country where product has to be delivered and afterwards discussing options via email. You will find a list of Omniva parcel terminals and their addresses on the Omniva website. If you have any questions regarding the delivery of the product, please contact us using the contact form under the contact section.

After filling in the order form, you will receive a message from us with an invoice for payment for the product. After payment, the shipment will be sent to the specified parcel terminal, the nearest parcel terminal address or your specified home address.

When the parcel is delivered to the parcel terminal, you will receive a door code to pick up your parcel.

Delivery will take place within 10 working days. Delivery times may be longer during holidays and emergencies.


Product return (My wedding planner)

The purchased product (My wedding planner) can be returned within 14 days from the receipt of the product, if there was a defect in the product or the wrong shipment was sent.

The product must be returned to the same parcel terminal from which the product was sent within 14 days of purchase.

Payment will be refunded within 14 days of receiving the item. Shipping costs will not be refunded or covered unless the defect was on our part.

To return the purchased goods, please contact us using the contact form on the website under contacts or by writing to


Please provide the following information:

  • Order number;

  • Product Name;

  • Reason for return.

Please make sure of the following:

  • The product must be in its original packaging, undamaged;

  • The product must be unused (without scratches, dirt, writings, etc.);

  • The product must be in the same set as when received;

  • The product cannot be returned if it was purchased at a discount (as part of a promotion).


The Internet portal contains original materials, materials posted by users of the portal, as well as materials derived from other resources. No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of White Swan by GG.

Privacy Policy

Data collection and main purposes of data processing

We collect and process personal information about you ("Personal Data") when you use the Site. This personal data includes, without limitation, personal information that you provide for communication, navigation and / or shopping purposes.

Such information may include your name, email address, telephone number, shipping and billing address, date of birth, age, gender, type of purchase payment, purchase information history, user ID, and information about your payment.

We will use your personal data to provide you with the services of your choice, for the preparation, processing and execution of your purchase and sale agreement with the Seller or any other agreement between the two parties and for related administrative and legal purposes. In addition, we may use your information to communicate with you via email, phone calls or text messages to inform you of the status of your order, as well as for other service-related communications, including security updates to the Site. If you provide us with third party information, you are responsible for ensuring that those persons are informed and that you obtain their consent to provide such information for the purposes explained.

If you wish to ask a question using the contact form available on the White Swan by GG Portal, we may use your personal data and contact information to answer your messages, questions, including those related to the maintenance of the Portal, its operation, inquiries related to orders, etc. In order to properly fulfill your requests, we may use your data to contact you using the email number you provided. The user (you) hereby guarantees that the personal data provided is true and accurate and undertakes to inform you of any changes or modifications thereto.

The User assumes full responsibility for any loss or damage caused to the Website or the White Swan by GG Service Provider or any third party by providing information in the communication form, product purchase form or otherwise incorrect, inaccurate or incomplete.

Disclosure and international transfer of personal data

When absolutely necessary, we may disclose this information to third-party data processors, enforcement centers, financial institutions or third-party service providers who assist us in providing our services (such as partners assisting in fraud investigations, billing, cooperation and redress), programs, technology service providers, financial transaction management partners, logistics service providers, transportation, order management and customer service providers and / or partners that perform transaction analysis on our Portal to provide our users with sufficient guarantees in purchasing transactions, etc.), and in cases where it is necessary to process your purchases.

Users' personal data is not provided to third parties in any other way, unless the request for such data is made by one of the law enforcement authorities in accordance with the laws of the Republic of Latvia.


By providing us with information on this Website or otherwise, you expressly consent to our disclosure and processing of your information as described above.

Self-employed, Ginta Gulbe

LV registration .nr. 31079611930

bottom of page